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IT Alert - Resolved: email.psu.edu IMAP service in degraded state

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Resolved: email.psu.edu IMAP service in degraded state

Last updated on October 17, 2017 at 7:12PM

Update on October 17, 2017 at 7:12PM

email.psu.edu IMAP service started to recover at 6:25 PM. Users at that time would to have been able to check and receive email normally. As of 7:02 PM the the IMAP service was fully recovered. Penn State IT will continue to monitor the IMAP service.

Original Alert

Starting at noon, the email.psu.edu IMAP service entered into a degraded state. Users may see issues checking or receiving e-mail. Penn State IT are looking into the issue.IMAP clients such as Microsoft Outlook, Mozilla Thunderbird, Apple Mail, IOS Mail, Androind Mail, and others may show an error.

For more information, please contact IT Service Desk (ITServiceDesk@psu.edu).


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Impact Information

  • Incident Type:
    Service Degradation
  • Locations affected:
    All locations
  • Began on:
    October 17, 2017 at 12:00PM
  • Issue Resolved:
    October 17, 2017 at 7:12PM