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ITS Alert - Resolved: Voice Services Maintenance Work

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Resolved: Voice Services Maintenance Work

Last updated on November 6, 2017 at 9:35AM

Friday night November 3 beginning at 11:00 p.m. through Saturday morning November 4 7:00 a.m.,
Penn State IT will perform maintenance work on the Cisco 8811 and 8851 model phones. This work
involves applying a firmware update to the phones in order to resolve an issue where the phones
reset randomly during calls.

SNOW Change CHG0044828

For more information, please contact Operations Center (814-865-4662).


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Impact Information

  • Incident Type:
    Scheduled Maintenance or Upgrade
  • Services affected:
    Phone service
  • Locations affected:
    All locations
  • Began on:
    November 3, 2017 at 11:00PM
  • Issue Resolved:
    November 6, 2017 at 9:35AM