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IT Alert - Resolved: smtp.psu.edu degraded state

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Resolved: smtp.psu.edu degraded state

Last updated on December 8, 2017 at 7:15AM

Update on December 8, 2017 at 7:14AM

As of 6 p.m. on December 7, 2017, users should no longer receive an error when sending to email addresses ending in @vtext.com

Original Alert

On December, 7 2017, smtp.psu.edu was blocked by vtext.com because of a misbehaving client. Clients such as Microsoft Outlook, Mozilla Thunderbird, Apple Mail, iOS Mail, Android Mail, and others that use smtp.psu.edu as their Outgoing Server for sending email may receive an error when sending to email addresses that end in @vtext.com. Enterprise IT is currently working with vtext.com to resolve this issue.

For more information, please contact IT Service Desk (ITServiceDesk@psu.edu).


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Impact Information

  • Incident Type:
    Service Degradation
  • Locations affected:
    All locations
  • Began on:
    December 7, 2017 at 12:28PM
  • Issue Resolved:
    December 8, 2017 at 7:15AM