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IT Alert - Resolved: ENCS Website and Form Issues

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Resolved: ENCS Website and Form Issues

Last updated on February 22, 2018 at 12:58PM

Update on February 22, 2018 at 12:58PM

The issue was traced back to 5:30 AM and was a result of a firewall change. Additional impact affected ENCS staff and systems, in addition to the applications web server. This issue has now been resolved.

Original Alert

ENCS Is experiencing an issue with a server that hosts applications such as the ENCS Service Inquiry/Request Form, Card Access, and other service related forms typically accessed through the ENCS web site http://www.encs.psu.edu/. Users are receiving an error of “The service is unavailable” when they attempt to submit a form or access the Card Access application. Penn State IT staff members are currently investigating the issue, and more information will be shared on the IT Alerts page as it becomes available.

For more information, please contact IT Service Desk (itservicedesk@psu.edu).


NOTE: Historic alerts such as this may be visible for a limited time. For latest alerts, see https://pennstate.service-now.com/sp?id=services_status

Impact Information

  • Incident Type:
    Service Degradation
  • Services affected:
    ENCS
  • Locations affected:
    All locations
  • Began on:
    February 22, 2018 at 9:26AM
  • Issue Resolved:
    February 22, 2018 at 12:56PM