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Resolved: Known Issue

Last updated on March 8, 2018 at 5:35PM

Update on March 8, 2018 at 5:35PM

Penn State IT has resolved the issue with Quick ID.


If you continue to experience issues using Quick ID to activate your Access Account, please contact the IT Service Desk at itservicedesk@psu.edu or 814-865-HELP.

Update on March 7, 2018 at 7:25PM

Penn State IT has implemented a software modification to the service that synchronizes data across the Access domain and OneForest. This is to rectify the failed synchronization that occurred previously, which caused the problem with Quick ID activating Access Accounts. Penn State IT continues to monitor the problem, to verify full functionality and resolution.

If you continue to experience issues using Quick ID to activate your Access Account, please contact the IT Service Desk at itservicedesk@psu.edu or 814-865-HELP.

Update on March 7, 2018 at 4:12PM

Penn State IT has deployed an update and are continuing to monitor the issue.

If you continue to experience problems using Quick ID to activate your Access Account, please contact the IT Service Desk at 814-865-HELP or itservicedesk@psu.edu.

Update on March 7, 2018 at 8:40AM

Penn State IT has identified the issue and will be implementing a fix as soon as it is available.

More information will be shared on the IT Alerts page as it becomes available.

Original Alert

As of 7:30pm EST on Tuesday, March 6, 2018, some prospective students are experiencing problems activating their Access Accounts via Quick ID on the MyPennState site.

Please try another web browser, such as Google Chrome, to activate your Access Account at this time. You will want to use a different password than what was used for your Friends of Penn State account.

Penn State IT staff members are currently investigating the issue, and more information will be shared on the IT Alerts page as it becomes available.

Parent Incident: INC0782011

For more information, please contact IT Service Desk (itservicedesk@psu.edu).


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Impact Information

  • Incident Type:
    Service Degradation
  • Services affected:
    Miscellaneous
  • Locations affected:
    All locations
  • Began on:
    March 6, 2018 at 7:30PM
  • Issue Resolved:
    March 8, 2018 at 5:32PM