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ITS Alert - Resolved: Known Issue Affecting Webaccess

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Resolved: Known Issue Affecting Webaccess

Last updated on March 12, 2018 at 9:59AM

Update on March 12, 2018 at 9:59AM

As of 9:44am, the issues affecting WebAccess have been resolved. The affected systems should all now be accessible.

Update on March 12, 2018 at 9:32AM

Penn State IT staff members are continuing to investigate the issue affecting WebAcess. NOTE - CANVAS is unaffected by this outage.

More information will be shared on the IT Alerts page as it becomes available.

Original Alert

As of 8:45 a.m EST on March 12, 2018 the WebAccess authentication service is experiencing an outage. Services that rely on WebAccess, such as UCS, 2fa.psu.edu, and Webmail are currently affected. Penn State IT staff members are currently investigating the issue, and more information will be shared on the IT Alerts page as it becomes available.

For more information, please contact IT Service Desk (itservicedesk@psu.edu).


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Impact Information

  • Incident Type:
    Unexpected Outage
  • Services affected:
    WebAccess
  • Locations affected:
    All locations
  • Began on:
    March 12, 2018 at 8:57AM
  • Issue Resolved:
    March 12, 2018 at 9:56AM