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IT Alert - Resolved: LDAP Directory Software Update


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Resolved: LDAP Directory Software Update

Last updated on May 17, 2018 at 7:11AM

Update on May 16, 2018 at 6:09AM

The work scheduled for this morning has been completed.

Original Alert

On Wednesday and Thursday, May 16 and 17, 2018, between 5:00 a.m. - 7:00 a.m., Information Technologies will perform maintenance on the Lightweight Directory Access Protocol (LDAP) servers, which provide the Penn State Directory service.

This work is being performed to update software on those servers. This software change should be transparent for customers using the Penn State Directory for services. A portion of the servers will be updated on Wednesday, and the remainder on Thursday. Each server's LDAP service should experience an outage of less than two minutes; however, load-balanced services including both and will remain available during the update.

Update services, like the following, will not be available from 5:00 a.m. to 5:10 a.m. on Thursday: (If you have trouble using a service which updates LDAP during this timeframe, please re-attempt your change again.)

- Start/Stop Vacation Auto-Reply,
- Group creation and changes via the User Managed Groups (UMGs) interface,
- The Student Organizations Server Administrative interface,

This change is being tracked in Service Now (CHG0050228).

For more information, please contact IT Service Desk (

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Impact Information

  • Incident Type:
    Scheduled Maintenance or Upgrade
  • Services affected:
    LDAP Directory
  • Locations affected:
    All locations
  • Began on:
    May 16, 2018 at 5:00AM
  • Issue Resolved:
    May 17, 2018 at 7:11AM