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IT Alert - Resolved: Canvas course enrollment updates are unavailable

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Resolved: Canvas course enrollment updates are unavailable

Last updated on June 28, 2018 at 12:18PM

Update on June 28, 2018 at 12:18PM

This issue has been resolved, and Canvas course enrollment updates have been restored to normal functionality.

Canvas course enrollment updates from LionPATH were unavailable. Instructors were able to add students manually to their courses as a work around.

Update on June 28, 2018 at 10:35AM

The estimated resolution time for this issue is 2pm ET on 06/28/18.

Canvas course enrollment updates from LionPATH are unavailable. Instructors can add students manually to their courses as a work around.

Update on June 28, 2018 at 9:57AM

Teams from Penn State IT continue to troubleshoot the issue(s) and are working to restore service as quickly as possible.

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
Some students and faculty at all Penn State locations

IT SERVICE(S) IMPACTED:
Canvas course enrollment updates from LionPATH are unavailable

DATE AND TIME:
Issue began at 1:30pm ET on 06/26/18.

NOTES:
Instructors can add students manually to their courses as a work around.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC0863706

For more information, please contact IT Service Desk (itservicedesk@psu.edu).


NOTE: Historic alerts such as this may be visible for a limited time. For latest alerts, see https://pennstate.service-now.com/sp?id=services_status

Impact Information

  • Incident Type:
    Service Degradation
  • Services affected:
    Canvas, LionPATH
  • Locations affected:
    All locations
  • Began on:
    June 26, 2018 at 1:30PM
  • Issue Resolved:
    June 28, 2018 at 12:11PM