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IT Alert - Resolved: Web version of Microsoft OneNote for Office 365 is slow

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Resolved: Web version of Microsoft OneNote for Office 365 is slow

Last updated on July 16, 2018 at 10:52PM

Update on July 16, 2018 at 10:52PM

This issue has been resolved, and OneNote for Office 365 has been restored to normal functionality.

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty and staff

IT SERVICE(S) IMPACTED:
Web version of Microsoft OneNote for Office 365 is slow

DATE AND TIME:
Issue began at 3:00PM ET on 07/16/2018

NOTES:
Only the web version of OneNote is affected. When attempting to open OneNote or a notebook, it may take longer than normal to load or you may get a timeout error. Notebooks that are saved locally on your computer should open fine. IT Staff are currently working with the vendor to troubleshoot the issue.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in Service Now.

RECORD #: INC0874704

Update on July 16, 2018 at 5:33PM

Teams from Penn State IT continue to work with Microsoft to troubleshoot the slowness issue and are working to restore service as quickly as possible.


PEOPLE AND LOCATIONS IMPACTED:
All students, faculty and staff

IT SERVICE(S) IMPACTED:
Web version of Microsoft OneNote for Office 365 is slow

DATE AND TIME:
Issue began at 3:00PM ET on 07/16/2018

NOTES:
Only the web version of OneNote is affected. When attempting to open OneNote or a notebook, it may take longer than normal to load or you may get a timeout error. Notebooks that are saved locally on your computer should open fine. IT Staff are currently working with the vendor to troubleshoot the issue.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in Service Now.

RECORD #: INC0874704

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty and staff

IT SERVICE(S) IMPACTED:
Web version of Microsoft OneNote for Office 365 is slow

DATE AND TIME:
Issue began at 3:00PM ET on 07/16/2018

NOTES:
Only the web version of OneNote is affected. When attempting to open OneNote or a notebook, it may take longer than normal to load or you may get a timeout error. Notebooks that are saved locally on your computer should open fine. IT Staff are currently working with the vendor to troubleshoot the issue.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in Service Now.

RECORD #: INC0874704

For more information, please contact IT Service Desk (itservicedesk@psu.edu).


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Impact Information

  • Incident Type:
    Service Degradation
  • Services affected:
    Office 365 OneNote
  • Locations affected:
    All locations
  • Began on:
    July 16, 2018 at 3:24PM
  • Issue Resolved:
    July 16, 2018 at 10:48PM