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IT Alert - Resolved: Data Center services were partially unavailable

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Resolved: Data Center services were partially unavailable

Last updated on July 18, 2018 at 3:55PM

Update on July 18, 2018 at 3:55PM

This issue has been resolved. Data Center services are working as normal.

PEOPLE AND LOCATIONS IMPACTED:
Some students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Services hosted through the Data Center, such as WebAccess and applications authenticated through WebAcess would have been impacted.

DATE AND TIME:
Issue began at 10:19am ET on 07/18/18.

NOTES:
As of 10:21am ET on 7/18/18, all services appear to be working as normal. Penn State IT is investigating the cause of the issue. This issue would have affected all services hosted through the Data Center. WebAccess and applications authenticated through WebAccess would have been impacted. Some users would have been able to access online applications without issue.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

Update on July 18, 2018 at 1:58PM

Teams from Penn State IT are continuing to closely monitor this issue. At this time the network is stable.

PEOPLE AND LOCATIONS IMPACTED:
Some students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Services hosted through the Data Center, such as WebAccess and applications authenticated through WebAcess would have been impacted.

DATE AND TIME:
Issue began at 10:19am ET on 07/18/18.

NOTES:
As of 10:21am ET on 7/18/18, all services appear to be working as normal. Penn State IT is investigating the cause of the issue. This issue would have affected all services hosted through the Data Center. WebAccess and applications authenticated through WebAccess would have been impacted. Some users would have been able to access online applications without issue.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
Some students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Services hosted through the Data Center, such as WebAccess and applications authenticated through WebAcess would have been impacted.

DATE AND TIME:
Issue began at 10:19am ET on 07/18/18.

NOTES:
As of 10:21am ET on 7/18/18, all services appear to be working as normal. Penn State IT is investigating the cause of the issue. This issue would have affected all services hosted through the Data Center. WebAccess and applications authenticated through WebAccess would have been impacted. Some users would have been able to access online applications without issue.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

For more information, please contact IT Service Desk (itservicedesk@psu.edu).


NOTE: Historic alerts such as this may be visible for a limited time. For latest alerts, see https://pennstate.service-now.com/sp?id=services_status

Impact Information

  • Incident Type:
    Unexpected Outage
  • Services affected:
    Network
    Miscellaneous
  • Locations affected:
    All locations
  • Began on:
    July 18, 2018 at 10:19AM
  • Issue Resolved:
    July 18, 2018 at 3:23PM