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IT Alert - Resolved: Online applications for Office 365 are slow

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Resolved: Online applications for Office 365 are slow

Last updated on July 24, 2018 at 12:05PM

Update on July 24, 2018 at 12:05PM

This issue has been resolved, and online Office 365 applications have been restored to normal functionality.

All students, faculty, and staff at all Penn State locations (excluding Penn State College of Medicine and Pennsylvania College of Technology) using Office 365 online applications such as Word, Excel, OneNote, and Sharepoint experienced slowness.

Update on July 18, 2018 at 9:12PM

Teams from Penn State IT and the vendor continue to troubleshoot the issue and are working to restore service as quickly as possible.

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations using Office 365 (excluding Penn State College of Medicine and Pennsylvania College of Technology)

IT SERVICE(S) IMPACTED:
Office 365 online applications such as Word, Excel, OneNote, and Sharepoint

DATE AND TIME:
Issue began at 9am ET on 07/18/18

NOTES:
If you are experiencing issues or unresponsive behavior, please use downloaded versions of the Office 365 applications.
Users at Penn State College of Medicine and Pennsylvania College of Technology are unaffected by the issue.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC0874704

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations using Office 365 (excluding Penn State College of Medicine and Pennsylvania College of Technology)

IT SERVICE(S) IMPACTED:
Office 365 online applications such as Word, Excel, OneNote, and Sharepoint

DATE AND TIME:
Issue began at 9am ET on 07/18/18

NOTES:
If you are experiencing issues or unresponsive behavior, please use downloaded versions of the Office 365 applications.
Users at Penn State College of Medicine and Pennsylvania College of Technology are unaffected by the issue.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC0874704

For more information, please contact IT Service Desk (itservicedesk@psu.edu or 814-865-HELP).


NOTE: Historic alerts such as this may be visible for a limited time. For latest alerts, see https://pennstate.service-now.com/sp?id=services_status

Impact Information

  • Incident Type:
    Service Degradation
  • Services affected:
    Miscellaneous
    Office 365
  • Locations affected:
    All locations
  • Began on:
    July 18, 2018 at 9:00AM
  • Issue Resolved:
    July 21, 2018 at 12:00PM