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IT Alert - Resolved: Forgot password and user ID links on Admissions login page unavailable

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Resolved: Forgot password and user ID links on Admissions login page unavailable

Last updated on August 1, 2018 at 2:06PM

Update on August 1, 2018 at 2:06PM

This issue is now resolved.

PEOPLE AND LOCATIONS IMPACTED:
All students at all Penn State locations

IT SERVICE(S) IMPACTED:
Forgot password and user ID links on Admissions login page unavailable

DATE AND TIME:
Issue began at 10:40 AM ET on 08/01/2018

NOTES: The workaround for a forgotten password is to go to accounts.psu.edu and click on the forgot password link.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: INC0885952

For more information, please contact IT Service Desk (itservicedesk@psu.edu).

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
All students at all Penn State locations

IT SERVICE(S) IMPACTED:
Forgot password and user ID links on Admissions login page unavailable

DATE AND TIME:
Issue began at 10:40 AM ET on 08/01/2018

NOTES: The workaround for a forgotten password is to go to accounts.psu.edu and click on the forgot password link.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: INC0885952

For more information, please contact IT Service Desk (itservicedesk@psu.edu).


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Impact Information

  • Incident Type:
    Service Degradation
  • Services affected:
    admissions page links
  • Locations affected:
    All locations
  • Began on:
    August 1, 2018 at 10:40AM
  • Issue Resolved:
    August 1, 2018 at 2:02PM