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IT Alert - Resolved: Box Excel preview is currently unavailable

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Resolved: Box Excel preview is currently unavailable

Last updated on September 5, 2018 at 1:35PM

Update on September 5, 2018 at 1:35PM

This issue has been resolved, and Box Excel Preview has been restored to normal functionality.

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty and staff at all Penn State locations.

IT SERVICES IMPACTED:
Box Excel preview is currently unavailable

DATE AND TIME:
The issue began at 9:50 AM ET on 09/04/2018.

NOTES:
If you need to preview an Excel file, please use the download feature.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #:

Public contact for this alert:
IT Service Desk, itservicedesk@psu.edu or 814-865-HELP

For more information, please contact IT Service Desk (itservicedesk@psu.edu).


NOTE: Historic alerts such as this may be visible for a limited time. For latest alerts, see https://pennstate.service-now.com/sp?id=services_status

Impact Information

  • Incident Type:
    Service Degradation
  • Services affected:
    Box
  • Locations affected:
    All locations
  • Began on:
    September 4, 2018 at 10:04AM
  • Issue Resolved:
    September 5, 2018 at 1:32PM