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IT Alert - Update: Fraudulent Call Influx on Penn State Phones

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Update: Fraudulent Call Influx on Penn State Phones

Last updated on September 19, 2018 at 1:02PM

Update on September 19, 2018 at 1:02PM

Penn State IT has processed a block against a newly identified fraudulent number on multiple Penn State phones and will continue to monitor the situation. If you receive any new suspect fraudulent calls, please contact the IT Service Desk (itservicedesk@psu.edu or 814-865-HELP) and provide them with the caller\'s phone number along with the date and time of the call.

Original Alert:

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff who utilize a Penn State phone at all locations.

IT SERVICE(S) IMPACTED:
Fraudulent Call Influx on Penn State Phone Systems. This could impact all Penn State Penn State phone numbers.

Note: Penn State numbers are experiencing a high level of contact from an external number. Penn State IT is reviewing the issue and have contacted the appropriate organizations to discuss options.

DATE AND TIME:
Issue began at 9:00 AM ET on 9/11/2018.

Update on September 13, 2018 at 3:30PM

Penn State IT has processed a block against the identified fraudulent numbers and will continue to monitor the situation. If you receive any new suspect fraudulent calls, please contact the IT Service Desk (itservicedesk@psu.edu or 814-865-HELP) and provide them with the caller\'s phone number along with the date and time of the call.

Original Alert:

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff who utilize a Penn State phone at all locations.

IT SERVICE(S) IMPACTED:
Fraudulent Call Influx on Penn State Phone Systems. This could impact all Penn State Penn State phone numbers.

Note: Penn State numbers are experiencing a high level of contact from an external number. Penn State IT is reviewing the issue and have contacted the appropriate organizations to discuss options.

DATE AND TIME:
Issue began at 9:00amET on 9/11/2018.

Update on September 12, 2018 at 3:55PM

Penn State IT is continues to investigate this occurrence and are working with their vendor to block inbound calls from the identified numbers.  In addition, a report has been generated with Penn State Police Services on this matter.


Original Alert:

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff who utilize a Penn State phone at all locations.

IT SERVICE(S) IMPACTED:
Fraudulent Call Influx on Penn State Phone Systems. This could impact all Penn State Penn State phone numbers.

Note: Penn State numbers are experiencing a high level of contact from an external number. Penn State IT is reviewing the issue and have contacted the appropriate organizations to discuss options.

DATE AND TIME:
Issue began at 9:00amET on 9/11/2018.

For more information, please contact IT Service Desk (itservicedesk@psu.edu).

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff who utilize a Penn State phone at all locations.

IT SERVICE(S) IMPACTED:
Fraudulent Call Influx on Penn State Phone Systems. This could impact all Penn State Penn State phone numbers.

Note: Penn State numbers are experiencing a high level of contact from an external number. Penn State IT is reviewing the issue and have contacted the appropriate organizations to discuss options.

DATE AND TIME:
Issue began at 9:00amET on 9/11/2018.

For more information, please contact IT Service Desk (itservicedesk@psu.edu).


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Impact Information

  • Incident Type:
    General Information
  • Services affected:
    Phone service
  • Locations affected:
    All locations
  • Start time:
    September 11, 2018 at 9:00AM
  • Estimated resolution time:
    ASAP