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IT Alert - Resolved: Inbound and Outbound Voice services for Mitel/I2 customers will be unavailable

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Resolved: Inbound and Outbound Voice services for Mitel/I2 customers will be unavailable

Last updated on September 13, 2018 at 10:33AM

PEOPLE AND LOCATIONS IMPACTED:
All staff at Penn State Ag Extension Offices

IT SERVICE(S) IMPACTED:
Inbound and Outbound Voice services for Mitel/I2 customers will be unavailable

DATE AND TIME:
Inbound and outbound voice services for Mitel/I2 customers will be affected from 5:00 PM ET on 09/12/2018 until 6:00 PM ET on 09/12/2018.

NOTES:
Inbound and outbound voice services for Mitel/I2 customers will be unavailable for brief periods while equipment is reset. No workaround available.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: INC0931049

For more information, please contact IT Service Desk (itservicedesk@psu.edu).


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Impact Information

  • Incident Type:
    Scheduled Maintenance or Upgrade
  • Services affected:
    Phone service
  • Locations affected:
    All locations
  • Began on:
    September 12, 2018 at 5:00PM
  • Issue Resolved:
    September 13, 2018 at 10:33AM