People | PSU | Departments
Skip to contentSkip to search

NOTICE: IT Alerts has been shut down as of April 17, 2019 00:00 Eastern.   Replacement: https://pennstate.service-now.com/sp?id=services_status

IT Alert - Resolved: Canvas/Starfish integration is unavailable

/alerts

IT Alerts by Date


Info about the IT Alerts Replacement

  • red boxCurrent Alert
  • green boxResolved Alert
  • orange boxFuture Alert

Resolved: Canvas/Starfish integration is unavailable

Last updated on September 25, 2018 at 11:12AM

Update on September 25, 2018 at 11:12AM

This issue has been resolved, and the Canvas/Starfish integration has been restored to normal functionality.


Original Alert:

PEOPLE AND LOCATIONS IMPACTED:
Some faculty and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
The grade integration between Canvas and Starfish is currently unavailable

DATE AND TIME:
Issue began at 2:30am ET on 09/16/18

NOTES:
In Starfish, this issue would be visible to Instructors that are using the Zoom in feature, as scores and assessments are not being sent to Starfish.
You can find more information by accessing https://pennstate.service-now.com/sp?id=kb_article&sys_id=14f50d634f73fe807caf2558d310c75f.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available.

For more information, please contact IT Service Desk (itservicedesk@psu.edu or 814-865-HELP).

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
Some faculty and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
The grade integration between Canvas and Starfish is currently unavailable

DATE AND TIME:
Issue began at 2:30am ET on 09/16/18

NOTES:
In Starfish, this issue would be visible to Instructors that are using the Zoom in feature, as scores and assessments are not being sent to Starfish.
You can find more information by accessing https://pennstate.service-now.com/sp?id=kb_article&sys_id=14f50d634f73fe807caf2558d310c75f.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available.

For more information, please contact IT Service Desk (itservicedesk@psu.edu or 814-865-HELP).


NOTE: Historic alerts such as this may be visible for a limited time. For latest alerts, see https://pennstate.service-now.com/sp?id=services_status

Impact Information

  • Incident Type:
    General Information
  • Services affected:
    Canvas, Starfish
  • Locations affected:
    All locations
  • Began on:
    September 16, 2018 at 2:30AM
  • Issue Resolved:
    September 25, 2018 at 11:08AM