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IT Alert - Resolved: Penn State account systems are partially unavailable

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Resolved: Penn State account systems are partially unavailable

Last updated on October 4, 2018 at 11:49AM

Update on October 4, 2018 at 11:49AM

This issue has been resolved, and Penn State account systems have been restored to normal functionality.


Original Alert Information:
PEOPLE AND LOCATIONS IMPACTED:
Some students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Penn State account systems including: CPR, Friends of Penn State, DIMC, and accounts.psu.edu.

DATE AND TIME:
Issue began at 10:56am ET on 10/04/18.

NOTES:
Users resetting their Access account password through accounts.psu.edu and IT staff that attempt to use DIMC or CPR reliant systems may experience an error.
The majority of users are not impacted by this issue.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC0953660

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
Some students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Penn State account systems including: CPR, Friends of Penn State, DIMC, and accounts.psu.edu.

DATE AND TIME:
Issue began at 10:56am ET on 10/04/18.

NOTES:
Users resetting their Access account password through accounts.psu.edu and IT staff that attempt to use DIMC or CPR reliant systems may experience an error.
The majority of users are not impacted by this issue.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC0953660

For more information, please contact IT Service Desk (itservicedesk@psu.edu or 814-865-HELP).


NOTE: Historic alerts such as this may be visible for a limited time. For latest alerts, see https://pennstate.service-now.com/sp?id=services_status

Impact Information

  • Incident Type:
    Service Degradation
  • Services affected:
    Miscellaneous
    Accounts
  • Locations affected:
    All locations
  • Began on:
    October 4, 2018 at 10:56AM
  • Issue Resolved:
    October 4, 2018 at 11:48AM