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IT Alert - Resolved: Penn State network will be partially unavailable

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Resolved: Penn State network will be partially unavailable

Last updated on October 12, 2018 at 12:06PM

PEOPLE AND LOCATIONS IMPACTED:
All faculty and staff at buildings supported by the Office of the President IT:
Computer
Boucke
Elliot
Scheryer House
103Building
Rider
Lubert
Grange
Kern
Philadelphia Naval Yard
USB1
Ritenour
331Bldg
Tech Center
330 Building
CBL
Transportation Research
Beecher Dock
224 South Allen
Technology Support Building
Calder Square II
Olmsetd (Harrisburg Campus)
USB2
Pell Lab
Old Main
Eisenhower Deck.

As well as the following groups:
University Police and Public Safety
Animal Resource Program
Educational Equity
Office of Research Information Systems

IT SERVICE(S) IMPACTED:
Hard-wired network connections will be unavailable

DATE AND TIME:
Hard-wired network connections will be affected from 11:59PM ET on 10/08/2018 until 2:00AM ET on 10/09/2018.

NOTES:
If you are experiencing issues, please try connecting to the PSU wireless. Please see the following knowledge article for assistance connecting to Penn State Wireless: KB0010593 (https://pennstate.service-now.com/kb_view.do?sysparm_article=KB0010593)
Remote connectivity to the Cloud Desktop (VDI) service will be unaffected by the issue.

TECHNICAL INFORMATION:
ENCS will be performing network maintenance on the Office of the President Local Area Network

RECORD #:CHG0054732/INC0949115



For more information, please contact IT Service Desk (itservicedesk@psu.edu).


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Impact Information

  • Incident Type:
    Scheduled Maintenance or Upgrade
  • Services affected:
    Network
  • Locations affected:
    All locations
  • Began on:
    October 8, 2018 at 11:59PM
  • Issue Resolved:
    October 12, 2018 at 12:06PM