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IT Alert - Resolved: Modules link in Canvas courses is partially unavailable

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Resolved: Modules link in Canvas courses is partially unavailable

Last updated on October 9, 2018 at 2:26PM

Update on October 9, 2018 at 2:26PM

This issue is now resolved and modules links in Canvas have been restored to normal functionality.

PEOPLE AND LOCATIONS IMPACTED:
This is affecting all Canvas users at Penn State and other locations.

IT SERVICE(S) IMPACTED:
Modules link in Canvas courses is partially unavailable

DATE AND TIME:
Issue began at 12:00PM ET on 10/06/2018.

NOTES:
When selecting the Modules link in your course, you may get an error stating \"That page has been disabled for this course\" and then get redirected back to the course home page. The vendor is aware of the issue and is working on a fix but there is no ETA for resolution. The vendor provided the IT Service Desk with a work-around fix so if you recieve this error, please contact them at lmssupport@psu.edu or 814-865-HELP (4357).

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available.

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
This is affecting all Canvas users at Penn State and other locations.

IT SERVICE(S) IMPACTED:
Modules link in Canvas courses is partially unavailable

DATE AND TIME:
Issue began at 12:00PM ET on 10/06/2018.

NOTES:
When selecting the Modules link in your course, you may get an error stating "That page has been disabled for this course" and then get redirected back to the course home page. The vendor is aware of the issue and is working on a fix but there is no ETA for resolution. The vendor provided the IT Service Desk with a work-around fix so if you recieve this error, please contact them at lmssupport@psu.edu or 814-865-HELP (4357).

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available.

For more information, please contact LMS Support (lmssupport@psu.edu).


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Impact Information

  • Incident Type:
    Service Degradation
  • Services affected:
    Canvas
  • Locations affected:
    All locations
  • Began on:
    October 6, 2018 at 6:18PM
  • Issue Resolved:
    October 9, 2018 at 2:22PM