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IT Alert - Resolved: Login feature for Office 365 is unavailable

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Resolved: Login feature for Office 365 is unavailable

Last updated on October 11, 2018 at 2:51PM

Update on October 11, 2018 at 2:51PM

This issue has been resolved, and the Office 365 Log In feature has been restored to normal functionality.

ORIGINAL ALERT:

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty and staff at all locations attempting to log in to Office 365

IT SERVICE(S) IMPACTED:
Login feature on Office 365 site is unavailable for wired connections

DATE AND TIME:
Issue began at 11:30 AM ET on 10/11/2018

NOTES:
Penn State IT is currently checking to determine the extent of the impact.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: INC0960281

Update on October 11, 2018 at 12:41PM

Microsoft has acknowledged the issue and is working to resolve. At this time, users accessing from an external (non-PSU) network can log in to Office 365. This is affecting only users attempting to log in while on the Penn State network.


PEOPLE AND LOCATIONS IMPACTED:
All students, faculty and staff at all locations attempting to log in to Office 365

IT SERVICE(S) IMPACTED:
Login feature on Office 365 site is unavailable for wired connections

DATE AND TIME:
Issue began at 11:30 AM ET on 10/11/2018

NOTES:
Penn State IT is currently checking to determine the extent of the impact.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: INC0960281

For more information, please contact IT Service Desk (itservicedesk@psu.edu).

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty and staff at all locations attempting to log in to Office 365

IT SERVICE(S) IMPACTED:
Login feature on Office 365 site is unavailable for wired connections

DATE AND TIME:
Issue began at 11:30 AM ET on 10/11/2018

NOTES:
Penn State IT is currently checking to determine the extent of the impact.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: INC0960281

For more information, please contact IT Service Desk (itservicedesk@psu.edu).


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Impact Information

  • Incident Type:
    Service Degradation
  • Services affected:
    Office 365
  • Locations affected:
    All locations
  • Began on:
    October 11, 2018 at 11:30AM
  • Issue Resolved:
    October 11, 2018 at 2:49PM