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IT Alert - Resolved: Learning Resource Network (LRN) is partially unavailable

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Resolved: Learning Resource Network (LRN) is partially unavailable

Last updated on October 12, 2018 at 12:13PM

Update on October 12, 2018 at 12:13PM

This issue has been resolved, and the Learning Resource Network authentication has been restored to normal functionality.

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Learning Resource Network (https://lrn.psu.edu) authentication

DATE AND TIME:
Issue began at 1:55pm ET on 10/11/18 and there is currently no estimated time for resolution from the vendor.

NOTES:
When attempting to login to the LRN website, users may experience errors.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC0958265

Update on October 11, 2018 at 3:35PM

Teams from Penn State IT continue to receive notifications from the vendor on the status of this issue. At this time, the vendor is still troubleshooting the issue. This alert will be updated as new information becomes available.


ORIGINAL ALERT:

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Learning Resource Network (https://lrn.psu.edu) authentication

DATE AND TIME:
Issue began at 1:55pm ET on 10/11/18 and there is currently no estimated time for resolution from the vendor.

NOTES:
When attempting to login to the LRN website, users may experience errors.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC0958265

For more information, please contact IT Service Desk (itservicedesk@psu.edu).

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Learning Resource Network (https://lrn.psu.edu) authentication

DATE AND TIME:
Issue began at 1:55pm ET on 10/11/18 and there is currently no estimated time for resolution from the vendor.

NOTES:
When attempting to login to the LRN website, users may experience errors.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC0958265

For more information, please contact IT Service Desk (itservicedesk@psu.edu).


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Impact Information

  • Incident Type:
    Service Degradation
  • Services affected:
    LRN
  • Locations affected:
    All locations
  • Began on:
    October 11, 2018 at 1:55PM
  • Issue Resolved:
    October 12, 2018 at 12:09PM