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IT Alert - Resolved: Cloud Desktop (VDI) Certificate Warning Message

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Resolved: Cloud Desktop (VDI) Certificate Warning Message

Last updated on October 19, 2018 at 4:05PM

Update on October 19, 2018 at 4:05PM

This issue has been resolved. The certificate warning message should no longer appear.


ORIGINAL ALERT:

PEOPLE AND LOCATIONS IMPACTED:
Some faculty and staff in Office of Human Resources (OHR) and Office of the President (OOP)

IT SERVICE(S) IMPACTED:
Cloud Desktop (VDI)

DATE AND TIME:
Issue began at 7:15am ET on 10/12/18 and Penn State IT continue to work on a permanent resolution.

NOTES:
Some users are being prompted with a certificate warning when connecting to their Cloud Desktop from pucks within the office. Please click \"Yes\" to continue logging in.

The warning message may include the following information:
The identity of the remote computer cannot be verified. Do you want to continue?
Name in the certificate from the remote computer
*.om.psu.edu
Do you want to connect despite these certificate errors?

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC0961077

For more information, please contact IT Service Desk (itservicedesk@psu.edu or 814-865-HELP).

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
Some faculty and staff in Office of Human Resources (OHR) and Office of the President (OOP)

IT SERVICE(S) IMPACTED:
Cloud Desktop (VDI)

DATE AND TIME:
Issue began at 7:15am ET on 10/12/18 and Penn State IT continue to work on a permanent resolution.

NOTES:
Some users are being prompted with a certificate warning when connecting to their Cloud Desktop from pucks within the office. Please click "Yes" to continue logging in.

The warning message may include the following information:
The identity of the remote computer cannot be verified. Do you want to continue?
Name in the certificate from the remote computer
*.om.psu.edu
Do you want to connect despite these certificate errors?

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC0961077

For more information, please contact IT Service Desk (itservicedesk@psu.edu or 814-865-HELP).


NOTE: Historic alerts such as this may be visible for a limited time. For latest alerts, see https://pennstate.service-now.com/sp?id=services_status

Impact Information

  • Incident Type:
    General Information
  • Services affected:
    Miscellaneous
    VDI
  • Locations affected:
    University Park
  • Began on:
    October 12, 2018 at 7:15AM
  • Issue Resolved:
    October 19, 2018 at 4:00PM