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IT Alert - Resolved: Learning Resource Network (LRN) is unavailable

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Resolved: Learning Resource Network (LRN) is unavailable

Last updated on October 18, 2018 at 9:29AM

Update on October 18, 2018 at 9:29AM

This issue has been resolved, and LRN has been restored. Penn State IT continues to work with the vendor to restore Skillsoft content.


Original Alert Information:
PEOPLE AND LOCATIONS IMPACTED:
All faculty and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Learning Resource Network (https://lrn.psu.edu)

DATE AND TIME:
Issue began at 7:55pm ET on 10/16/18 and there is currently no estimated time for resolution.

NOTES:
When attempting to login to the LRN website, users may experience errors.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC0964924

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
All faculty and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Learning Resource Network (https://lrn.psu.edu)

DATE AND TIME:
Issue began at 7:55pm ET on 10/16/18 and there is currently no estimated time for resolution.

NOTES:
When attempting to login to the LRN website, users may experience errors.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC0964924

For more information, please contact IT Service Desk (itservicedesk@psu.edu or 814-865-HELP).


NOTE: Historic alerts such as this may be visible for a limited time. For latest alerts, see https://pennstate.service-now.com/sp?id=services_status

Impact Information

  • Incident Type:
    Service Degradation
  • Services affected:
    Miscellaneous
    LRN
  • Locations affected:
    All locations
  • Began on:
    October 16, 2018 at 7:55PM
  • Issue Resolved:
    October 18, 2018 at 9:27AM