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IT Alert - Resolved: LionPATH Schedule Builder is currently unavailable

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Resolved: LionPATH Schedule Builder is currently unavailable

Last updated on October 22, 2018 at 12:35PM

Update on October 22, 2018 at 12:35PM

This issue has been resolved, and LionPATH Schedule Builder has been restored to normal functionality.

PEOPLE AND LOCATIONS IMPACTED:
All Students from all Campuses attempting access the LionPath Scheduler.

IT SERVICE IMPACTED:
LionPath Class Scheduler is currently unavailable. Users may experience an error when accessing the tool.

DATE AND TIME:
Issue was reported 9:48 pm 10/21/2018. There is no current estimate on resolution time.

NOTES:
At the moment there is no current work around to the issue.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view details in ServiceNow.

Record #:
INC0968556

Update on October 22, 2018 at 9:44AM

LionPATH Schedule Builder is still unavailable. Please use the Class Search Option instead.

PEOPLE AND LOCATIONS IMPACTED:
All Students from all Campuses attempting access the LionPath Scheduler.

IT SERVICE IMPACTED:
LionPath Class Scheduler is currently unavailable. Users may experience an error when accessing the tool.

DATE AND TIME:
Issue was reported 9:48 pm 10/21/2018. There is no current estimate on resolution time.

NOTES:
If you are experiencing issues, please use the Class Search option instead of Schedule Builder.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view details in ServiceNow.

Record #:
INC0968556

Update on October 22, 2018 at 8:03AM


UPDATE:
As of 2:30 am on 10/22/2018 the LionPath Scheduler is back online and fully functioning.

BODY:
PEOPLE AND LOCATIONS IMPACTED:
All Students from all Campuses attempting access the LionPath Scheduler.

IT SERVICE IMPACTED:
LionPath Class Scheduler is currently unavailable. Users may experience an error when accessing the tool.

DATE AND TIME:
Issue was reported 9:48 pm 10/21/2018. There is no current estimate on resolution time.

NOTES:
At the moment there is no current work around to the issue.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view details in ServiceNow.

Record #:
INC0968556

Update on October 21, 2018 at 11:33PM


UPDATE:
LionPath technical staff have contacted the third party vendor responsible for the scheduler.
There is still no estimated time to when the issue will be resolved.

BODY:
PEOPLE AND LOCATIONS IMPACTED:
All Students from all Campuses attempting access the LionPath Scheduler.

IT SERVICE IMPACTED:
LionPath Class Scheduler is currently unavailable. Users may experience an error when accessing the tool.

DATE AND TIME:
Issue was reported 9:48 pm 10/21/2018. There is no current estimate on resolution time.

NOTES:
At the moment there is no current work around to the issue.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view details in ServiceNow.

Record #:
INC0968556

Original Alert

BODY:
PEOPLE AND LOCATIONS IMPACTED:
All Students from all Campuses attempting access the LionPath Scheduler.

IT SERVICE IMPACTED:
LionPath Class Scheduler is currently unavailable. Users may experience an error when accessing the tool.

DATE AND TIME:
Issue was reported 9:48 pm 10/21/2018. There is no current estimate on resolution time.

NOTES:
At the moment there is no current work around to the issue.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view details in ServiceNow.

Record #:
INC0968556

For more information, please contact ITS Service Desk (ITServiceDesk@psu.edu).


NOTE: Historic alerts such as this may be visible for a limited time. For latest alerts, see https://pennstate.service-now.com/sp?id=services_status

Impact Information

  • Incident Type:
    Scheduled Maintenance or Upgrade
  • Services affected:
    LionPath Class Scheduler
  • Locations affected:
    All locations
  • Began on:
    October 21, 2018 at 11:15PM
  • Issue Resolved:
    October 22, 2018 at 12:33PM