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IT Alert - Resolved: Maintenance 11/8/18: IT Alerts and php.scripts.psu.edu may be sporadically unavailable

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Resolved: Maintenance 11/8/18: IT Alerts and php.scripts.psu.edu may be sporadically unavailable

Last updated on November 8, 2018 at 4:16PM

PEOPLE AND LOCATIONS IMPACTED:
All Students, Faculty, and Staff that use IT Alerts and php.scripts.psu.edu at all Penn State locations, but no impact is expected.

IT SERVICE(S) IMPACTED:
IT Alerts and php.scripts.psu.edu

DATE AND TIME:
IT Alerts and php.scripts.psu.edu will be affected between 8:00 AM ET on 11/8/18 and 5:00 PM ET on11/8/18

NOTES:
The backend servers which provide IT Alerts and php.scripts.psu.edu will receive routine operating system and GPFS updates. Because these services are load balanced, no downtime is expected.

TECHNICAL INFORMATION:
Each server will be removed from the load balancer, updated, tested, and restored to the load balancer serially, so there should be no downtime.

Penn State IT users can view additional details in ServiceNow.

RECORD #:
CHG0055587 for php.scripts
CHG0055588 for IT Alerts

For more information, please contact IT Service Desk (itservicedesk@psu.edu).


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Impact Information

  • Incident Type:
    Scheduled Maintenance or Upgrade
  • Services affected:
    Miscellaneous
    Alerts
  • Locations affected:
    All locations
  • Began on:
    November 8, 2018 at 8:00AM
  • Issue Resolved:
    November 8, 2018 at 4:16PM