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IT Alert - Resolved: Penn State Voicemail System will be Upgraded

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Resolved: Penn State Voicemail System will be Upgraded

Last updated on December 18, 2018 at 2:30PM

Update on December 18, 2018 at 2:30PM

UPDATE:

The upgrade was completed on 12/18/18.



ORIGINAL ALERT:

PEOPLE AND LOCATIONS IMPACTED:
All faculty and staff at all Penn State locations that use voicemail

IT SERVICE(S) IMPACTED:
Penn State Voicemail System Upgrade will be upgraded.

DATE AND TIME:
Penn State Voicemail System will be affected from 12:00 AM ET on 12/12/2018 until 07:00 AM ET on 12/18/2018.

NOTES:

You can find more information by accessing https://news.psu.edu/story/549879/2018/12/03/administration/changes-voicemail-platform-coming-faculty-staff

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: CHG0056402

For more information, please contact IT Service Desk (itservicedesk@psu.edu).

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
All faculty and staff at all Penn State locations that use voicemail

IT SERVICE(S) IMPACTED:
Penn State Voicemail System Upgrade will be upgraded.

DATE AND TIME:
Penn State Voicemail System will be affected from 12:00 AM ET on 12/12/2018 until 07:00 AM ET on 12/18/2018.

NOTES:

You can find more information by accessing https://news.psu.edu/story/549879/2018/12/03/administration/changes-voicemail-platform-coming-faculty-staff

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: CHG0056402

For more information, please contact IT Service Desk (itservicedesk@psu.edu).


NOTE: Historic alerts such as this may be visible for a limited time. For latest alerts, see https://pennstate.service-now.com/sp?id=services_status

Impact Information

  • Incident Type:
    Scheduled Maintenance or Upgrade
  • Services affected:
    Phone service
  • Locations affected:
    All locations
  • Began on:
    December 12, 2018 at 12:00AM
  • Issue Resolved:
    December 18, 2018 at 2:27PM