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IT Alert - Resolved: Philadelphia Penn State Navy Yard Outage

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Resolved: Philadelphia Penn State Navy Yard Outage

Last updated on January 2, 2019 at 3:26PM

Update on January 2, 2019 at 3:26PM

This issue has been resolved, and network and phone connections been restored to normal functionality.


Original Alert Information:
PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at the Philadelphia Penn State Navy Yard

IT SERVICE(S) IMPACTED:
Network and phone connections are unavailable

DATE AND TIME:
Issue began at 2:00pm ET on 01/02/19 and the vendor (Comcast) does not have an estimated resolution time.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1018133

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at the Philadelphia Penn State Navy Yard

IT SERVICE(S) IMPACTED:
Network and phone connections are unavailable

DATE AND TIME:
Issue began at 2:00pm ET on 01/02/19 and the vendor (Comcast) does not have an estimated resolution time.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1018133

For more information, please contact Operations Center (814-865-4662).


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Impact Information

  • Incident Type:
    Unexpected Outage
  • Services affected:
    Network
  • Locations affected:
    Other locations
  • Began on:
    January 2, 2019 at 2:00PM
  • Issue Resolved:
    January 2, 2019 at 3:25PM