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NOTICE: IT Alerts has been shut down as of April 17, 2019 00:00 Eastern.   Replacement: https://pennstate.service-now.com/sp?id=services_status

IT Alert - Resolved: Outage

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IT Alerts by Date


Info about the IT Alerts Replacement

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  • green boxResolved Alert
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Resolved: Outage

Last updated on January 14, 2019 at 9:07AM

Update on January 14, 2019 at 9:07AM

This issue has been resolved, and ServiceNow has been restored to normal functionality.


Original Alert Information:
PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations that use ServiceNow

IT SERVICE(S) IMPACTED:
ServiceNow email notifications

DATE AND TIME:
Issue began at 7:59am ET on 01/14/19.

NOTES:
ServiceNow email notifications are currently unavailable. Users will not receive emails from the tool at this time.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1028560

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations that use ServiceNow

IT SERVICE(S) IMPACTED:
ServiceNow email notifications

DATE AND TIME:
Issue began at 7:59am ET on 01/14/19.

NOTES:
ServiceNow email notifications are currently unavailable. Users will not receive emails from the tool at this time.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1028560

For more information, please contact IT Service Desk (itservicedesk@psu.edu or 814-865-HELP).


NOTE: Historic alerts such as this may be visible for a limited time. For latest alerts, see https://pennstate.service-now.com/sp?id=services_status

Impact Information

  • Incident Type:
    Service Degradation
  • Services affected:
    ServiceNow
  • Locations affected:
    All locations
  • Began on:
    January 14, 2019 at 7:59AM
  • Issue Resolved:
    January 14, 2019 at 9:05AM