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IT Alert - Resolved: Resolved: Outage: Student Printing Solutions were unavailable

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Resolved: Resolved: Outage: Student Printing Solutions were unavailable

Last updated on January 14, 2019 at 12:26PM

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations that utilize Student Printing Solutions

IT SERVICE(S) IMPACTED:
Student Printing Solutions

DATE AND TIME:
Issue began at 10:53am ET on 01/14/19 and was fixed at 11:34am ET on 01/14/19.

NOTES:
Users across campus were unable to print, receiving error message: "Job Canceled, print service error, could not contact accounting server".

TECHNICAL INFORMATION:
Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1028928

For more information, please contact IT Service Desk (itservicedesk@psu.edu or 814-865-HELP).


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Impact Information

  • Incident Type:
    Service Degradation
  • Services affected:
    Miscellaneous
    Printing
  • Locations affected:
    All locations
  • Began on:
    January 14, 2019 at 10:53AM
  • Issue Resolved:
    January 14, 2019 at 11:34AM