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NOTICE: IT Alerts has been shut down as of April 17, 2019 00:00 Eastern.   Replacement: https://pennstate.service-now.com/sp?id=services_status

IT Alert - Resolved: Inbound and Outbound Voice services for remote Ag Extension offices, Mitel/I2 customers, will be unavailable

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Resolved: Inbound and Outbound Voice services for remote Ag Extension offices, Mitel/I2 customers, will be unavailable

Last updated on January 17, 2019 at 8:50AM

PEOPLE AND LOCATIONS IMPACTED:
All phone users at remote Penn State Ag Extension Offices

IT SERVICE(S) IMPACTED:
Inbound and Outbound Voice services for Mitel/I2 customers will be unavailable

DATE AND TIME:
Inbound and outbound voice services for Mitel/I2 customers will be affected from 5:00 PM ET on 1/16/2019 until 7:00 PM ET on 1/16/2019.

NOTES:
Inbound and outbound voice services for Mitel/I2 customers will be intermittently unavailable while equipment is reset. No workaround available.

For more information, please contact IT Service Desk (itservicedesk@psu.edu).


NOTE: Historic alerts such as this may be visible for a limited time. For latest alerts, see https://pennstate.service-now.com/sp?id=services_status

Impact Information

  • Incident Type:
    Scheduled Maintenance or Upgrade
  • Services affected:
    Miscellaneous
  • Locations affected:
    All locations
  • Began on:
    January 16, 2019 at 5:00PM
  • Issue Resolved:
    January 17, 2019 at 8:50AM