People | PSU | Departments
Skip to contentSkip to search

NOTICE: IT Alerts has been shut down as of April 17, 2019 00:00 Eastern.   Replacement: https://pennstate.service-now.com/sp?id=services_status

IT Alert - Resolved: Outage RoomGear is partially unavailable

/alerts

IT Alerts by Date


Info about the IT Alerts Replacement

  • red boxCurrent Alert
  • green boxResolved Alert
  • orange boxFuture Alert

Resolved: Outage RoomGear is partially unavailable

Last updated on February 16, 2019 at 6:30PM

Update on February 16, 2019 at 6:30PM

This issue has been resolved, and RoomGear has been restored to normal functionality.

Original Alert:
Penn State IT continue to troubleshoot the issue with the vendor and are working to restore service as quickly as possible.


PEOPLE AND LOCATIONS IMPACTED:
Some students at all Penn State locations.

IT SERVICE(S) IMPACTED:
RoomGear is partially unavailable.

DATE AND TIME:
Issue began at 3:39pm ET on 02/16/19.

NOTES:
Devices that have previously been added are unaffected by the issue. Devices cannot be added or deleted at this time.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1058290

Update on February 16, 2019 at 5:13PM

Penn State IT continue to troubleshoot the issue with the vendor and are working to restore service as quickly as possible.

Original Alert:
PEOPLE AND LOCATIONS IMPACTED:
Some students at all Penn State locations.

IT SERVICE(S) IMPACTED:
RoomGear is partially unavailable.

DATE AND TIME:
Issue began at 3:39pm ET on 02/16/19.

NOTES:
Devices that have previously been added are unaffected by the issue. Devices cannot be added or deleted at this time.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1058290

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
Some students at all Penn State locations.

IT SERVICE(S) IMPACTED:
RoomGear is partially unavailable.

DATE AND TIME:
Issue began at 3:39pm ET on 12/16/19.

NOTES:
Devices that have previously been added are unaffected by the issue. Devices cannot be added or deleted at this time.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1058290

For more information, please contact IT Service Desk (itservicedesk@psu.edu or 814-865-HELP).


NOTE: Historic alerts such as this may be visible for a limited time. For latest alerts, see https://pennstate.service-now.com/sp?id=services_status

Impact Information

  • Incident Type:
    Service Degradation
  • Services affected:
    Network
  • Locations affected:
    All locations
  • Began on:
    February 16, 2019 at 3:39PM
  • Issue Resolved:
    February 16, 2019 at 6:28PM