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NOTICE: IT Alerts has been shut down as of April 17, 2019 00:00 Eastern.   Replacement: https://pennstate.service-now.com/sp?id=services_status

IT Alert - Resolved: Outage: Cloud Desktop Service is partially unavailable

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Resolved: Outage: Cloud Desktop Service is partially unavailable

Last updated on March 15, 2019 at 11:24AM

Update on March 15, 2019 at 7:19AM

All services have been restored, any issues with logging in should be reported to IT Support.

Original Alert Information:
PEOPLE AND LOCATIONS IMPACTED:
Some faculty or staff at all Penn State locations

IT SERVICE(S) IMPACTED:
The Cloud Desktop Service (VDI) supported by Office of the President

DATE AND TIME:
Issue began at 11am ET on 03/14/19 and should be fixed by 3pm ET.

NOTES:
Impacted users may experience slowness or disconnects from their systems and applications during this time.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available.
Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1087088

Update on March 15, 2019 at 5:59AM

The estimated resolution time for this issue has been changed to 8am ET on 03/14/19.



Original Alert Information:
PEOPLE AND LOCATIONS IMPACTED:
Some faculty or staff at all Penn State locations

IT SERVICE(S) IMPACTED:
The Cloud Desktop Service (VDI) supported by Office of the President

DATE AND TIME:
Issue began at 11am ET on 03/14/19 and should be fixed by 3pm ET.

NOTES:
Impacted users may experience slowness or disconnects from their systems and applications during this time.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available.
Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1087088

Update on March 14, 2019 at 4:31PM

The estimated resolution time for this issue has been changed to 8pm ET on 03/14/19.



Original Alert Information:
PEOPLE AND LOCATIONS IMPACTED:
Some faculty or staff at all Penn State locations

IT SERVICE(S) IMPACTED:
The Cloud Desktop Service (VDI) supported by Office of the President

DATE AND TIME:
Issue began at 11am ET on 03/14/19 and should be fixed by 3pm ET.

NOTES:
Impacted users may experience slowness or disconnects from their systems and applications during this time.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available.
Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1087088

Update on March 14, 2019 at 2:32PM

The estimated resolution time for this issue has been changed to 5pm ET on 03/14/19.



Original Alert Information:
PEOPLE AND LOCATIONS IMPACTED:
Some faculty or staff at all Penn State locations

IT SERVICE(S) IMPACTED:
The Cloud Desktop Service (VDI) supported by Office of the President

DATE AND TIME:
Issue began at 11am ET on 03/14/19 and should be fixed by 3pm ET.

NOTES:
Impacted users may experience slowness or disconnects from their systems and applications during this time.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available.
Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1087088

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
Some faculty or staff at all Penn State locations

IT SERVICE(S) IMPACTED:
The Cloud Desktop Service (VDI) supported by Office of the President

DATE AND TIME:
Issue began at 11am ET on 03/14/19 and should be fixed by 3pm ET.

NOTES:
Impacted users may experience slowness or disconnects from their systems and applications during this time.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available.
Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1087088

For more information, please contact IT Service Desk (itservicedesk@psu.edu or 814-865-HELP).


NOTE: Historic alerts such as this may be visible for a limited time. For latest alerts, see https://pennstate.service-now.com/sp?id=services_status

Impact Information

  • Incident Type:
    Unexpected Outage
  • Services affected:
    VDI, Cloud Desktop
  • Locations affected:
    All locations
  • Began on:
    March 14, 2019 at 11:00AM
  • Issue Resolved:
    March 15, 2019 at 11:24AM