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NOTICE: IT Alerts has been shut down as of April 17, 2019 00:00 Eastern.   Replacement: https://pennstate.service-now.com/sp?id=services_status

IT Alert - Resolved: Outage: ServiceNow is partially unavailable

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Resolved: Outage: ServiceNow is partially unavailable

Last updated on March 20, 2019 at 8:53AM

Update on March 20, 2019 at 8:53AM

If you are still experiencing an issue accessing ServiceNow, please restart your web browser.



Original Alert Information:
PEOPLE AND LOCATIONS IMPACTED:
Some students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
ServiceNow access

DATE AND TIME:
Issue began at 7:47am ET on 03/20/19.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available.
Penn State IT users can view additional details in ServiceNow when able.

RECORD #:
INC1091624

Update on March 20, 2019 at 8:50AM

This issue has been resolved by the vendor, and ServiceNow has been restored to normal functionality.


Original Alert:
PEOPLE AND LOCATIONS IMPACTED:
Some students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
ServiceNow access

DATE AND TIME:
Issue began at 7:47am ET on 03/20/19.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available.
Penn State IT users can view additional details in ServiceNow when able.

RECORD #:
INC1091624

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
Some students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
ServiceNow access

DATE AND TIME:
Issue began at 7:47am ET on 03/20/19.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available.
Penn State IT users can view additional details in ServiceNow when able.

RECORD #:
INC1091624

For more information, please contact IT Service Desk (itservicedesk@psu.edu or 814-865-HELP).


NOTE: Historic alerts such as this may be visible for a limited time. For latest alerts, see https://pennstate.service-now.com/sp?id=services_status

Impact Information

  • Incident Type:
    Service Degradation
  • Services affected:
    ServiceNow
  • Locations affected:
    All locations
  • Began on:
    March 20, 2019 at 7:47AM
  • Issue Resolved:
    March 20, 2019 at 8:43AM