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NOTICE: IT Alerts has been shut down as of April 17, 2019 00:00 Eastern.   Replacement: https://pennstate.service-now.com/sp?id=services_status

IT Alert - Resolved: PASS will be unavailable on 3/26

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Resolved: PASS will be unavailable on 3/26

Last updated on March 26, 2019 at 8:34AM

Update on March 26, 2019 at 8:34AM

This update has been completed, and PASS has been restored to normal functionality.

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
PASS will be unavailable

DATE AND TIME:
PASS will be affected from 4:00AM ET on 03/26/2019 until 7:00AM ET on 03/26/2019.

NOTES:
PASS and some Web hosting services based in PASS will be unavailable for hardware maintenance.
During the maintenance, services impacted will include but are not limited to:
- PASS SMB Gateway (win.pass.psu.edu, smb.pass.psu.edu)
- PASS NFS Gateway (nfs.pass.psu.edu)
- PASS SFTP Gateway (sftp.pass.psu.edu)
- PASS Explorer (https://explorer.pass.psu.edu/)
- Access to PASS (X: and W: drives) via WebFiles and WebApps
- Public Personal Web Hosting (https://www.personal.psu.edu/)
- Protected Personal Web Hosting (https://protected.personal.psu.edu/)
Some services that depend on PASS will be unaffected, including but not limited to:
- https://www.psu.edu and https://news.psu.edu
- Departmental Web space and virtual host web sites hosted in PASS
After service is restored, users should not expect any noticeable changes.

Maintenance will refresh the hardware used to store users' home folders in 4 stages:
Day 1, 03/26/2019, Alert-5445, CHG0059060
Day 2, 03/28/2019, Alert-5446, CHG0059061
Day 3, 04/02/2019, Alert-5448, CHG0059062
Day 4, 04/04/2019, Alert-5449, CHG0059063

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: CHG0059060

For more information, please contact IT Service Desk (itservicedesk@psu.edu).


NOTE: Historic alerts such as this may be visible for a limited time. For latest alerts, see https://pennstate.service-now.com/sp?id=services_status

Impact Information

  • Incident Type:
    Scheduled Maintenance or Upgrade
  • Services affected:
    PASS File Service
  • Locations affected:
    All locations
  • Began on:
    March 26, 2019 at 4:00AM
  • Issue Resolved:
    March 26, 2019 at 8:12AM