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NOTICE: IT Alerts has been shut down as of April 17, 2019 00:00 Eastern.   Replacement:

IT Alert - Resolved: PASS will be unavailable on 4/2


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Resolved: PASS will be unavailable on 4/2

Last updated on April 2, 2019 at 7:18AM

All students, faculty, and staff at all Penn State locations

PASS will be unavailable

PASS will be affected from 4:00AM ET on 04/02/2019 until 7:00AM ET on 04/02/2019.

PASS and some Web hosting services based in PASS will be unavailable for hardware maintenance.
During the maintenance, services impacted will include but are not limited to:
- PASS SMB Gateway (,
- PASS NFS Gateway (
- PASS SFTP Gateway (
- PASS Explorer (
- Access to PASS (X: and W: drives) via WebFiles and WebApps
- Public Personal Web Hosting (
- Protected Personal Web Hosting (
Some services that depend on PASS will be unaffected, including but not limited to:
- and
- Departmental Web space and virtual host web sites hosted in PASS
After service is restored, users should not expect any noticeable changes.

Maintenance will refresh the hardware used to store users' home folders in 4 stages:
Day 1, 03/26/2019, Alert-5445, CHG0059060
Day 2, 03/28/2019, Alert-5446, CHG0059061
Day 3, 04/02/2019, Alert-5448, CHG0059062
Day 4, 04/04/2019, Alert-5449, CHG0059063

This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: CHG0059062

For more information, please contact IT Service Desk (

NOTE: Historic alerts such as this may be visible for a limited time. For latest alerts, see

Impact Information

  • Incident Type:
    Scheduled Maintenance or Upgrade
  • Services affected:
    PASS File Service
  • Locations affected:
    All locations
  • Began on:
    April 2, 2019 at 4:00AM
  • Issue Resolved:
    April 2, 2019 at 7:18AM