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NOTICE: IT Alerts has been shut down as of April 17, 2019 00:00 Eastern.   Replacement: https://pennstate.service-now.com/sp?id=services_status

IT Alert - Resolved: Canvas Maintenance - March 26th Service Pack Being Uninstalled

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Resolved: Canvas Maintenance - March 26th Service Pack Being Uninstalled

Last updated on March 26, 2019 at 1:01PM

Update on March 26, 2019 at 1:01PM

The update was removed and Canvas is functioning normally for all users.


Original Alert Information:
PEOPLE AND LOCATIONS IMPACTED:
Some IT staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Canvas

DATE AND TIME:
Issue began at 7:00am ET on 03/26/19 and should be resolved by 5pm ET on 03/26/19.

NOTES:
Users may continue to use Canvas normally.
This service pack had no new user-facing features or changes.

TECHNICAL INFORMATION:
Due to unexpected issues, the service pack for March 26th is being rolled back and uninstalled.
Refer to https://alerts.it.psu.edu/alert-5451 for the original service pack alert.

RECORD#:
CHG0059056

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
Some IT staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Canvas

DATE AND TIME:
Issue began at 7:00am ET on 03/26/19 and should be resolved by 5pm ET on 03/26/19.

NOTES:
Users may continue to use Canvas normally.
This service pack had no new user-facing features or changes.

TECHNICAL INFORMATION:
Due to unexpected issues, the service pack for March 26th is being rolled back and uninstalled.
Refer to https://alerts.it.psu.edu/alert-5451 for the original service pack alert.

RECORD#:
CHG0059056

For more information, please contact IT Service Desk (itservicedesk@psu.edu or 814-865-HELP).


NOTE: Historic alerts such as this may be visible for a limited time. For latest alerts, see https://pennstate.service-now.com/sp?id=services_status

Impact Information

  • Incident Type:
    Unscheduled Maintenance or Upgrade
  • Services affected:
    Miscellaneous
    Canvas
  • Locations affected:
    All locations
  • Began on:
    March 26, 2019 at 7:00AM
  • Issue Resolved:
    March 26, 2019 at 1:00PM