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IT Alert - Resolved: Outage: Old Main VDI Cloud Desktop Services are unavailable

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Resolved: Outage: Old Main VDI Cloud Desktop Services are unavailable

Last updated on March 28, 2019 at 3:36PM

Update on March 28, 2019 at 3:36PM

This issue has been resolved, and Old Main (OM) VDI has been restored to normal functionality.

Update on March 28, 2019 at 2:25PM

Teams from Penn State IT have restored service. Impacted users may have to reboot their Cloud Desktop VDI puck to reconnect. All work performed before the outage should reappear upon log in.


Original Alert Information:
PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Any application that relies on the Old Main VDI Cloud Desktop Services

DATE AND TIME:
Issue began at 12:25pm ET on 03/28/19 and does not currently have a resolution estimate.

NOTES:
Other unit or college VDI services may be unaffected by the issue.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1098900

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Any application that relies on the Old Main VDI Cloud Desktop Services

DATE AND TIME:
Issue began at 12:25pm ET on 03/28/19 and does not currently have a resolution estimate.

NOTES:
Other unit or college VDI services may be unaffected by the issue.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1098900

For more information, please contact IT Service Desk (itservicedesk@psu.edu or 814-865-HELP).


NOTE: Historic alerts such as this may be visible for a limited time. For latest alerts, see https://pennstate.service-now.com/sp?id=services_status

Impact Information

  • Incident Type:
    Unexpected Outage
  • Services affected:
    Miscellaneous
    Old Main VDI Cloud Desktop
  • Locations affected:
    All locations
  • Began on:
    March 28, 2019 at 12:25PM
  • Issue Resolved:
    March 28, 2019 at 2:45PM