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ITS Alert - Resolved: Major Upgrade Scheduled for Penn State Access Account Storage Space (PASS) Systems, July 3-7

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Resolved: Major Upgrade Scheduled for Penn State Access Account Storage Space (PASS) Systems, July 3-7

Last updated on July 4, 2008 at 4:05PM

Update on July 7, 2008 at 1:58PM

Portions of the PASS migration have been completed earlier than originally estimated. As a result, Personal, Departmental, and Course PASS have read and write (editable) access prior to 7:00 a.m. on Monday, July 7; likewise, the tools needed to edit PASS are available for use. This means that users are welcome to edit their respective spaces, and do not need to wait until July 7. As a reminder, please also note that new PASS accounts will not be added/created again until 7:00 a.m. on Tuesday, July 8, once the new system is fully operational. For details about the PASS migration, please review the original note below.

Update on July 4, 2008 at 2:21PM

The migration is still proceeding as scheduled.

Update on July 4, 2008 at 10:17AM

The migration has been proceeding as scheduled.

Update on July 3, 2008 at 9:01PM

The PASS Migration has begun on time and as scheduled. Updates/progress reports will be provided to the original alert, as warranted. Please refer to the original alert for details pertaining to the PASS Migration.

Original Alert

(Special Note: This article will be published in the faculty/staff and student newswires)
Information Technology Services (ITS) will perform a major upgrade to the systems that support Penn State Access Account Storage Space (PASS) services beginning at the close-of-business on July 3, 2008 and ending at approximately 7:00 a.m. on Monday, July 7. During this time, PASS systems and services will be migrated in stages to a new filesystem technology that will provide for faster and more resilient performance. As a result, several PASS services and tools will be disabled and/or interrupted -- however, migration facilitators will strive for as little disruption of service to the Penn State community as possible, while the changes are being implemented. Penn State has planned the migration effort to take place in early July, so that a fully upgraded and more reliable PASS service will be in place in time for the fall 2008 semester.

The migration schedule will begin at 5:00 p.m. on Thursday, July 3, at which time the current PASS system will be suspended from service and no longer available for use. New PASS accounts will not be added/created again until 7:00 a.m. on Tuesday, July 8, once the new system is in place. In addition, all tools and methods for accessing PASS will be disabled, and all services that use PASS will default to read-only mode. This means that any Personal, Course, or Departmental Web space will be available for viewing only via a Web browser, but will not be available for editing again until 7:00 a.m. on Monday, July 7. It should be noted that some brief interruptions of read-only service may be experienced during the regularly scheduled maintenance window on the dates noted above.

For users who need to provide updated content to their respective PASS spaces by July 7, it is recommended that they download local copies of their work prior to July 3. This way, they will be able to update and save content locally, and then upload files once the migration is fully complete on July 7.

A full listing of services affected by this extended maintenance will be available via http://its.psu.edu/PASS/. Documentation is in the ITS Knowledge Base http://kb.its.psu.edu/ and training materials are available via the ITS Training Services Web site at http://its.psu.edu/training/. Inquiries and requests for assistance should be directed to ITS Help Desk staff at helpdesk@psu.edu.

For more information, please contact ITS Help Desk staff (helpdesk@psu.edu).


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Impact Information

  • Incident Type:
    Scheduled Maintenance or Upgrade
  • Services affected:
    PASS File Service
    Penn State Access Account Storage Space, PASS
  • Locations affected:
    All locations
  • Began on:
    July 3, 2008 at 5:00PM
  • Issue Resolved:
    July 4, 2008 at 4:00PM