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ITS Alert - Resolved: Network Disruption for ITS Wireless service

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Resolved: Network Disruption for ITS Wireless service

Last updated on August 13, 2008 at 9:05AM

Update on August 13, 2008 at 9:05AM

The iPhone and iPod Touch issue has been resolved with the new code. If you have any question please call the TNSNOC at 865-4662

Update on August 12, 2008 at 11:00AM

The vendor has released the new code that should resolve the iPhone and iPod Touch issue. TNS will be loading the new code during the maintenance window on Wednesday 8/13/08. During this upgrade ITS wireless service will not be available from 5:00AM to 7:00AM.

Update on August 8, 2008 at 8:57AM

The trouble experienced with the ITS Wireless Service at University Park should be resolved for most clients, with the exception of iPhone and iPod Touch users. The vendor advises the bug fix code will be available in a week.

If you are not using an iPhone or iPod Touch device and continue to experience trouble accessing resources via ITS Wireless, please contact the TNS Network Operations Center at (814) 865-4662.

Update on August 7, 2008 at 1:44PM

The trouble experienced with the ITS Wireless Service at University Park has been identified and should be resolved for most clients, with the exception of iPhone and iPod Touch users. We continue to work with the vendor to get a resolution for these additional clients.

If you are not using an iPhone or iPod Touch device and continue to experience trouble accessing resources via ITS Wireless, please contact the TNS Network Operations Center at (814) 865-4662.

Update on August 6, 2008 at 12:09PM

We continue to investigate the intermittent connectivity being experienced on the ITS Wireless service at Penn State University Park. We have been working with Cisco on this. Initial findings indicate operational discrepancies that Cisco is in the process of determining a root cause and resolution.

Original Alert

We are currently experiencing problems with the ITS Wireless Service. Users will be able to connect using the VPN client, but may experience problems connecting to the Internet.

For more information, please contact Network Operations Center (814-865-4662).


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Impact Information

  • Incident Type:
    Unexpected Outage
  • Services affected:
    Network
  • Locations affected:
    University Park
  • Began on:
    August 5, 2008 at 9:20AM
  • Issue Resolved:
    August 13, 2008 at 6:30AM