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ITS - Phone service Alerts

/alerts January 22 @ 6:28 pm

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  • green boxResolved Alert
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The most recent ITS Alerts affecting Phone service are listed below and are also published via the Phone service Alerts RSS feed. In addition to the alerts below, a list of the most recently analyzed entries in the National Vulnerability Database (NVD) is provided on the right side of this page.

green boxResolved: Outage

Last updated on January 17, 2019 at 02:05:13 PM

This issue has been resolved, and phone service has been restored to normal functionality. Original Alert Information: PEOPLE AND LOCATIONS IMPACTED: All students, faculty, staff trying to call the Penn...read more

green boxResolved: Outage

Last updated on January 15, 2019 at 05:55:34 PM

Phone service has been fully restored. Penn State IT will continue to work with the vendor to identify the cause of the outage. Original Alert Information: PEOPLE AND LOCATIONS...read more

green boxResolved: Inbound voice calls from the outside (excluding Penn State Telephony Service) are not routing to the Schuylkill campus.

Last updated on January 11, 2019 at 04:16:22 PM

PEOPLE AND LOCATIONS IMPACTED: All students, faculty, staff trying to call the Penn State Schuylkill Campus from a non-Penn State phone. IT SERVICE(S) IMPACTED: Inbound voice calls from the outside...read more

green boxResolved: Maintenance: Voice Services - VoIP phones will reset

Last updated on December 19, 2018 at 04:30:56 PM

PEOPLE AND LOCATIONS IMPACTED: All students, faculty and staff at all Penn State Campus locations and extension offices that utilize VoIP phones IT SERVICE(S) IMPACTED: VoIP phones DATE AND TIME:...read more

green boxResolved: Penn State Voicemail System will be Upgraded

Last updated on December 18, 2018 at 02:30:37 PM

UPDATE: The upgrade was completed on 12/18/18. ORIGINAL ALERT: PEOPLE AND LOCATIONS IMPACTED: All faculty and staff at all Penn State locations that use voicemail IT SERVICE(S) IMPACTED: Penn State...read more

green boxResolved: Maintenance 11/20/18

Last updated on November 28, 2018 at 11:23:36 AM

PEOPLE AND LOCATIONS IMPACTED: All students, faculty, staff at all Penn State locations IT SERVICE(S) IMPACTED: Maintenance 11/20/18: Voice Services DATE AND TIME: VoIP phones will be reset from 10:00PM...read more

red boxUpdate: Fraudulent Call Influx on Penn State Phones

Last updated on November 21, 2018 at 04:38:25 PM

The SPAM calls have continued to increase again and we continue to monitor the situation. If you receive any new suspect fraudulent calls, please contact the IT Service Desk (itservicedesk@psu.edu...read more

green boxResolved: Maintenance 11/19/18: Voice Services

Last updated on November 21, 2018 at 07:02:47 AM

PEOPLE AND LOCATIONS IMPACTED: All students, faculty, staff at all Penn State locations IT SERVICE(S) IMPACTED: Maintenance 11/19/18: Voice Services DATE AND TIME: VoIP phones will be reset from 10:00PM...read more

green boxResolved: Outage

Last updated on November 5, 2018 at 12:20:37 PM

This issue has been resolved, and the phone services for the IT Service Desk and Call Center have been restored to normal functionality. Original Alert Information: PEOPLE AND LOCATIONS IMPACTED:...read more

green boxMy.voip.psu.edu will be unavailable

Last updated on October 8, 2018 at 08:57:42 AM

PEOPLE AND LOCATIONS IMPACTED: All faculty & staff at all Penn State locations IT SERVICE(S) IMPACTED: my.voip.psu.edu will be unavailable DATE AND TIME: Access to my.voip.psu.edu will be affected from...read more

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